Privacy Policy

KC&CO. REAL ESTATE PRIVACY POLICY

KC&CO. Real Estate is committed to protecting personal information and complying with the Privacy Act 2020.

This Privacy Policy explains how KC&CO. Real Estate collects, uses, stores, discloses and protects personal information, including information collected through our website, digital platforms, communications, marketing activities and real estate services.

By interacting with KC&CO. Real Estate, using our website or providing information to us, you acknowledge this Privacy Policy.

1. Who We Are

KC&CO. Real Estate
50 Vanguard Street, Nelson 7010
Phone: 027 546 8486
Email: office@kcandco.nz
Website:  kcandco.nz

2. Privacy Officer

KC&CO. Real Estate has appointed a Privacy Officer in accordance with the Privacy Act 2020.

Privacy-related enquiries, requests or complaints can be directed to:

Privacy Officer
Email: office@kcandco.nz
Phone: 027 546 8486

3. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including providing real estate, marketing, appraisal and property-related services.

The types of personal information we may collect include:

  • name, address and contact details
  • email addresses and phone numbers
  • identification documents for AML/CFT purposes
  • property ownership information
  • financial or transaction-related information
  • enquiry and appraisal information
  • buyer preferences and property interests
  • employment information where relevant
  • website usage and digital interaction data
  • photographs, CCTV footage or video where applicable
  • communications with us

We may collect personal information:

  • directly from you
  • through our website forms
  • through appraisal requests and property enquiries
  • during property transactions
  • through phone calls, emails or meetings
  • through social media or advertising platforms
  • from publicly available sources
  • from third parties including lawyers, banks, government agencies, other agencies, service providers or referees where authorised or permitted by law

4. Information Privacy Principle 3 (IPP3)

Where we collect personal information directly from you, we will take reasonable steps to ensure you are aware of:

  • the purpose of collection
  • the intended recipients of the information
  • the name and address of the agency collecting and holding the information
  • whether providing the information is required or voluntary
  • the consequences of not providing the information
  • your rights to access and request correction of your information

We may provide this information through this Privacy Policy, collection statements, forms, agreements, verbal communications or other notices at the time information is collected.

5. Information Privacy Principle 3A (IPP3A)

Where personal information is collected indirectly from another source, we will take reasonable steps to ensure you are made aware of the matters required under the Privacy Act 2020, unless an exception under the Act applies.

6. Use of Personal Information

We use personal information for purposes including:

  • providing real estate and property services
  • marketing properties and services
  • responding to enquiries
  • preparing appraisals and market updates
  • facilitating property transactions
  • AML/CFT compliance obligations
  • communicating with clients, customers and service providers
  • managing relationships and databases
  • sending marketing communications where permitted
  • improving our website, systems and services
  • compliance with legal and regulatory obligations

We will only use personal information for lawful purposes connected with our business activities.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for business or legal purposes, including to:

  • vendors and purchasers
  • landlords and tenants
  • lawyers and conveyancers
  • banks, mortgage advisers and valuers
  • AML/CFT verification providers
  • government agencies and regulators
  • the Real Estate Authority
  • REINZ where applicable
  • contractors, service providers and IT providers
  • marketing and advertising providers
  • website hosting and CRM providers

We take reasonable steps to ensure third-party providers handling personal information are subject to confidentiality and privacy obligations.

8. Overseas Disclosure

Some service providers or digital platforms used by KC&CO. Real Estate may store or process information outside New Zealand, including cloud-based systems, CRM providers, email marketing platforms and social media advertising services.

Where information is disclosed overseas, we will take reasonable steps to ensure the information is protected by safeguards comparable to those under New Zealand privacy law, as required by the Privacy Act 2020.

9. Website Analytics, Cookies and Digital Advertising

Our website may use cookies, analytics tools and tracking technologies, including services provided by third parties such as Google and Meta.

These technologies may collect information including:

  • browser type
  • IP address
  • pages viewed
  • time spent on pages
  • device information
  • referral sources
  • interactions with advertising or website content

This information helps us improve website performance, marketing effectiveness and user experience.

Users can manage cookie settings through their browser preferences.

10. Marketing Communications

We may send property updates, newsletters, market information or promotional communications where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

11. Storage and Security

KC&CO. Real Estate takes reasonable steps to protect personal information from:

  • loss
  • misuse
  • unauthorised access
  • disclosure
  • alteration
  • destruction

Information may be stored electronically, physically or through secure third-party systems.

Access to personal information is limited to authorised personnel and service providers who require access for legitimate business purposes.

12. Privacy Breaches

If a privacy breach occurs that causes, or is likely to cause, serious harm, KC&CO. Real Estate will respond in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

13. Access and Correction Requests

You have the right to request access to personal information we hold about you and request correction of that information.

Requests can be made by contacting our Privacy Officer using the contact details below.

We may require verification of identity before releasing information.

14. Retention of Information

We retain personal information only for as long as reasonably necessary for business, legal, regulatory and compliance purposes, including obligations under the Real Estate Agents Act 2008 and AML/CFT legislation.

15. Changes to this Privacy Policy

KC&CO. Real Estate may update this Privacy Policy from time to time.

Any updated version will be published on our website.

16. Contact Us

Privacy Officer
KC&CO. Real Estate
50 Vanguard Street, Nelson 7010
Phone: 027 546 8486
Email: office@kcandco.nz